Cancellation Policy


Tistabene allows customers to cancel their orders to some extent.

Cancellation: If customer ordered product as registered user, he/she can cancel the order online by logging into his/her account at website. Customer will find the option for cancelling order in “My Orders”. Cancelling order online is possible only before the product is shipped from. If customer ordered as guest user, he/she can request for cancel the order by calling to our customer care at 0141-4040644 between 10.00 am to 6.00 pm Monday to Saturday. Customers need to mention order ID in their request.

Cancellation of “shipped” orders: To cancel the shipped orders, customers have to call as soon as possible to our customer care at 0141-4040644 between 10.00 am to 6.00 pm Monday to Saturday. Make sure to mention your order ID in your request. Once the product is out for delivery, your order can not be cancelled from our side. In the case you can ask the delivery boy to send it back at the time he comes at your place.

Refund: Your entire order amount will be refunded in case of prepaid order cancellation before shipping. If the cancellation request is made after shipping the product, refund is processed upon receiving originally ordered item back from the courier. In this case shipping cost for single side Rs. 70 shall be deducted if the order value is less than Rs. 500.