Return/Exchange Policy


We are committed to give our customers a satisfactory shopping experience with any product they have ordered at Tistabene. If customer is not satisfied with any product, we will accept returns within 30 days from the date of delivery.

Request for return: Customer can make request for return by calling to our customer care at 0141-4040644 or by just dropping an e-mail at care@tistabene.com. Customer needs to mention order ID in their request. Our executive will guide him/her for further processing.

Exchange facility: Tistabene allows customers to exchange product in case they find the product with manufacturing defect, damaged or in different size. Request for exchange can be made by calling to our customer care at 0141-4040644 or by just dropping an e-mail at care@tistabene.com. Once we receive back product, our team will check the product for issue mentioned by customer. We will send customer another piece of the same product if our team satisfies with the standard checks.

Return shipping: Once customer has made request for return or exchange and it is accepted by Tistabene, we will schedule the reverse pickup of the parcel with our shipping partner. If shipping partner doesn’t provide reverse pickup services at customer’s location, customers need to send the parcel from any prominent courier service available at their location.

Return shipping charges: If order value was Rs. 500 or more, shipping charges for returned products shall be borne by Tistabene. For order value less than Rs. 500, reverse shipping charges shall be borne by the customer and the same will be adjusted form refund amount.

Refund: Refund is subject to inspection of returned products. Once our team is satisfies with standard check of the returned product we will confirm customer about acceptance of return and refund the amount through NEFT or bank transfer to customer’s bank account.

Standard checks of returned products: In the course of product returned/exchange, all jewelry products are checked by our team. Return policy void if price tag is broken or tampered, product damaged in transit due to improper packing by customer, missing any accompanied accessories. It should have original invoice and all other stuff with sent with the parcel. Product should be in proper and unused condition. It is all subject to inspection by Tistabene team.

Return of free gift: Free gifts are part of item order and must be returned with originally product.

Partial return: Returns are possible at item level and if multiple items were ordered, customer can initiate partial quantity return.