Tistabene allows customers to cancel their orders to some extent.
Cancellation: If customer ordered product as registered user, he/she can cancel the order online by logging into his/her account at website. Customer will find the option for cancelling order in “My Orders”. Cancelling order online is possible only before the product is shipped from. If customer ordered as guest user, he/she can request for cancel the order by calling to our customer care at 7300300100 between 10.00 am to 6.00 pm Monday to Saturday except holidays. Customers need to mention order ID in their request.
Cancellation of “shipped” orders: To cancel the shipped orders, customers have to call as soon as possible to our customer care at 7300300100 between 10.00 am to 6.00 pm Monday to Saturday except holidays. Make sure to mention your order ID in your request. Once the product is out for delivery, your order can not be cancelled from our side. In the case you can ask the delivery boy to send it back at the time he comes at your place.
Refund: Your entire order amount will be refunded in case of prepaid order cancellation before shipping. If the cancellation request is made after shipping the product, refund is processed upon receiving originally ordered item back from the courier. In this case shipping cost for single side Rs. 70 shall be deducted. Refund will be credited as “Tista Money” into your account (if you have created by registering with us), else we can do refund via NEFT or online transfer into your bank account within 5 business days.
Exception: Orders containing personalized jewellery, customized items and charms jewellery shall be treated as FINAL SALE and cannot be cancelled.