How Does Tistabene's Return / Exchange Policy Work?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
HOW TO MAKE A RETURN?
You can request a return of the product(s) within 7 days from the date of delivery in case you are not satisfied with the purchase. Reverse pick up will be done from our side wherever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area. You may also contact us at care@tistabene.com to arrange for reverse pickup.
In addition, the product returned should be in the exact condition as it was sent, along with all the tags. Return will not be accepted if the product tags are removed or missing. Please note that two sided Shipping (70+70=140) / Cash on Delivery charges are non-refundable. Also, note that we do not charge any additional handling fee for returns.
EXCHANGE POLICY
For exchange, the reverse pick up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order is automatically placed and processed. The new order gets shipped in 2-3 working days and would take 7-8 days for it to get delivered, mostly sooner depending on the region.
Note: Once a product is exchanged and is delivered, not further actions such as exchange or refund would be applicable on that order.
REFUND AND RETURN POLICY
For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the refund will be initiated within 5-7 days.
Additionally, In case of Free shipping note that shipping/cash on delivery charges i.e. 140 Rs are non-refundable.
Note*: In case, if our service for the reverse pickup is not available in the customer location, the customer should send back the product to us by themselves and the charge for the one side will not be deducted from the refund amount.
REFUNDS FOR DISCOUNTED ITEMS
In case of orders placed with a product discount is returned, Return/exchange policy will only be applicable in case of manufacturing defect.
In case of orders placed with a coupon discount (TISTA500 & TISTA300) is returned, Return/exchange policy will only be applicable in case of manufacturing defect.
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns or exchanges.
TERMS AND CONDITIONS
- Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
- The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
- In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail care@tistabene.com with details of the product and its damage within 2 days of receiving the products; whereon, the customer will receive instructions from us.
- Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days of the day, we confirmed to the customer via e-mail that they are entitled to a refund.
- If any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.