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Return/Exchange Policy

We are committed to give our customers a satisfactory shopping experience with any product they have ordered at Tistabene. If customer is not satisfied with any product, we will accept returns within 30 days from the date of delivery.

Request for return: If You wish to return a product(s) within the period of 30 days upon receiving the product, You can make a return to us where your product was delivered or by Courier arranged by us. In the latter case You should contact us through our mail [email protected] to arrange for the product to be collected. You will be charged withINR 200/- for all refunds as handling fees.

Exchange facility: Tistabene allows customers to exchange product in case they find the product with manufacturing defect, damaged or in different size. Request for exchange can be made by just dropping an e-mail at [email protected] Once we receive back product, our team will check the product for the issue mentioned by customer. We will send customer another piece of the same product if our team satisfies with the standard checks.

Refund: For the Refund, the materials have to reach Jaipur Warehouse and should finish the Quality Check. Only those Orders which fulfils the QC, will be accepted for Refund and will be processed within 72 hrs.

Standard checks of returned products: In the course of product returned/exchange, all products are checked by our team. Return policy void if price tag is broken or tampered, product damaged in transit due to improper packing by customer, missing any accompanied accessories. It should have original invoice and all other stuff sent with the parcel. Product should be in proper and unused condition. It is all subject to inspection by Tistabene team.

Return of free gift: Free gifts are part of item ordered and must be returned with original product.

Partial return: Returns are possible at item level and if multiple items were ordered, customer can initiate partial quantity return.

Exception: Orders containing personalize jewellery, customized items, charms jewellery and home & living products cannot be returned or exchanged. Only an exchange is allowed in case of manufacturing defect.