Tistabene allows customers to cancel their orders to some extent.
Cancellation: If customer ordered product as registered user, he/she can cancel the order online by logging into his/her account at website. Customer will find the option for cancelling order in “My Orders”. Cancelling order online is possible only before the product is shipped from. If customer ordered as guest user, he/she can request for cancel the order by just dropping an e-mail at email@example.com. Customers need to mention order ID in their request.
Cancellation of “shipped” orders: Shipped order can not be cancelled from our side. In the case you can ask the delivery boy to send it back at the time he comes at your place.
Refund: Your entire order amount will be refunded in case of prepaid order cancellation before shipping. If the cancellation request is made after shipping the product, refund is processed upon receiving originally ordered item back from the courier. Refund will be credited into your bank account within 5 business days.
Note: The shipping charges are non-refundable.
Exception: Orders containing personalized jewellery, customized items and charms jewellery shall be treated as FINAL SALE and cannot be cancelled.